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  • How much is delivery?
    The cost of delivery is from for standard delivery £4.95 and tracked delivery £5.95 to the UK.
  • When will i recieve my parcel?
    Once we recieve your order there is a 1-3 days processing time and then 2-5 days delivery time for Mainland UK, to all other destinations delivery is around 5-7 days (excluding weekends and Bank Holidays)
  • How will my parcel be sent?
    Your parcel will be sent via Royal Mail Signed For delivery unless you upgrade to tracked delivery in which case you will be emailed a tracking no. once your order has been despatched.
  • Is my parcel packaged using Eco friendly materials?
    We are very mindful of our planet and try to use eco friendly packaging as much as we can. We use cardboard boxes to send your products. To keep your products safe on it's journey to you we are currently using paper package fillers and bubble wrap but are looking into changing our packaging to green Bio-Degradable bubble wrap made from 75% recycled materials.
  • How do i redeem a gift card?
    After adding your items to your basket, go to checkout and enter your gift card code. The balance of your gift card will be deducted from your total shop.
  • How do i find the gift card code?
    You can see your gift card code when you recieve your email after purchasing a gift card.
  • Can a gift card be used more than once?
    Yes, you can use your gift card in multiple orders until the entire balance is spent.
  • Can more than one gift card be applied to an order?
    No, you can only apply one gift card to an order.
  • When does my gift card expire?
    Gift cards from Foxtails and Feathers do not expire.
  • What if my total balance at checkout is more than my gift card?
    If the order total is more than the gift card amount you can pay the remaining amount using other payment methods at checkout.
  • How do i see the balance left on my gift card?
    You can see your remaining balance for your gift card at checkout after you apply the gift card.
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